HOW TO ORDER
IT IS YOUR FIRST ORDER :
Send us a model for study (image, photo, sketch…)
otherwise :
1) Click in the cell of the top left hand corner of the framework of the homepage.
Stage by stage, design your shoe while following the indications and the options suggested on the screen.
2) When you have finally obtained the model of your choice, the purchase order appears on the last flap.
Note any possible preferences within the textbox envisaged for this purpose, write your full name and address.
3) Take the measurements of your two feet while meticulously following the instructions given below.
Do not scan, fax or photocopy measurements.
Send the sheet with its original layout.
4) Complete your purchase order, print it and send it to us with your sheet of measurements
by POST with your payment if you choose the payment by €uro cheque.
5) Carry out your credit transfer if you do not choose the payment by cheque.
IF IT IS A SUBSEQUENT ORDER :
1) Design your shoe while following the indications and the options suggested on the screen
until the purchase order flap.
NO NEED TO SEND YOUR MEASUREMENTS,
>>>THEY ARE ALREADY MEMORISED AND REFERENCED IN OUR FILES<<<
2) Simply click on the button "Envoi de votre commande"
and carry out your credit transfer or send your €uro cheque.
MEASUREMENT INSTRUCTIONS
DO NOT FAX, SCAN OR PHOTOCOPY THE MEASUREMENTS.
WITH THE FIRST ORDER - SEND ONLY BY POST.
figure1
NB: Always take measurements in the morning,
with the type of socks or tight which you will usually wear.
1. Place each foot one after the other with the heel placed well against a wall.
2. Trace or make to trace a reference mark at the end of the foot by holding the pencil vertical.
3. Measure the length of the foot marked, to the nearest millimetre.(figure1)
figure2
BEING STAND
4. Trace the contour of the foot on a blank sheet of paper.
5. Using a tape measure, take :
a) The girth of the articulations (the strongest part before the toes).
b) The girth of the instep (at the base of the tibia and in the hollow of the arch of the foot).
c) The girth of the ankle (just at the top of the malleolus / anklebone).
NB: Close the tape measure just before it feels tight.
Take care that the foot does not shift on the contour layout
IMPORTANT:
Measurements required must be presented in the form of the figure above for each foot.
Do not forget to mention:
Your surname, first name, age and height.
LEFT and RIGHT FEET lengths.
Your particular sensitivities.
Your usual shoe size.
GENERAL CONDITIONS OF SALES
The shoes that you will receive will be made according to the measurements and choices which you will send to us.
The taking of measurement is a succession of simple and accessible operations. The information which is requested of you is sufficiently
full and precise to fit the shoe perfectly to your foot without any error being possible.
CAUTION : A shoe made to measure is neither too tight nor too ample; but adjusted so that there is neither stretching
nor abnormal work for optimal comfort and maximum durability. Contrary to the ready made shoe which must adjust itself
by widening, the adjusted upper will gradually come to fit the foot at the most ample areas.
The shoes that you will receive will be a faithful reproduction of the model that you will create.
A tolerance is however required for the colours and the " grain " of leathers
which are natural and variable materials according to their source, their texture and the dyes.
The proportion of the fixed accessories such as buckles, hooks, eyelets etc... can vary according to the required size.
Also, the interpretation of the coloured images is related to the various computer configurations
for which we cannot be held responsible.
In addition to the above mentioned variations, the only modifications which can be made to your model will result directly from the contents of the heading " preferences "
in which you will express choices on purely optional bases but not necessarily workable.
So the model represented in its final construction with the options imposed by defect thus remains priority in all cases.
The probability of manufacturing defect is nil.
II - GUARANTEES
Taking into account these conditions and because of the nature of a 100% personalized product made to measure,
no return nor exchange will be possible.
You have however the possibility of clearly explaining the object of a complaint by registered letter within 10 days
of receipt of the shoes. We will study your case with co-operation. If we conclude an exchange or a refund,
the intact shoes must be returned at your expense and within five days following the communication of our agreement.
We reserve the right to cancel an order for any falsification of its contents,
or if the measurements reveal a foot pathology which can compromise the suitable realization of the shoes.
We will inform you and refund you by cheque without delay.
III - TIME
From the day we receive the documents of order and payment, about two to three weeks are necessary to make your shoes.
If the lasts or materials requested are not in stock, there can be a delay of four to six weeks.
The delays cannot be proven against any request for damages.
IV - DELIVERY
The goods are sent by Post or any other form of transport of our choice at the risk of the consignee.
We decline all responsibility in case of loss or degradation of the package. The buyer must make a claim against
the carriers in the case of damage.
V - PAYMENT
100% with the order by cheque or credit transfer.
A payment in two parts is possible only by cheque. In this case, send two €uro cheques of 50% of the total.
The first cheque is cashed on receipt of the order. The second cheque is cashed one month after receipt of the order.
Work on the product will begin on receipt of total payment or first cheque (in the case of split payment).
VI - ADMINISTRATION OF JUSTICE
In the case of dispute, the Tribunal de Commerce (business court) to which our registered office is joined, is the only competent jurisdiction recognized and accepted for both parties.
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